DELIVERY GOVERNANCE, 100% IP/HKI & SLA
100% source-code ownership. Predictable enterprise SLA.
Enterprise software should be a balance-sheet asset you own—not a compounding per-seat tax. Review every artifact handed over at Go-Live, our 60–90 day Hypercare warranty, and optional Managed SLA tiers.
ZERO VENDOR LOCK-IN GUARANTEE
100% Source-Code & HKI/IP Handover Checklist
| Deliverable & Governance Dimension | OMINDTech 100% HKI Handover | Typical Per-Seat SaaS / Lock-In Vendor |
|---|---|---|
| Source Code & Intellectual Property (HKI/IP) | 100% transferred to your corporate Git repository (client-owned GitHub/GitLab) upon settlement. | Proprietary black-box; system access terminates the moment subscription payments stop. |
| Recurring Per-Seat / Per-Branch License Tax | Zero forever. Add unlimited employees, outlets, plants, or clinicians with no per-seat tax. | Compounding monthly fees scaling linearly with headcount, add-on modules, and branch count. |
| CI/CD Pipelines, Dockerfiles & IaC Scripts | Fully included: production Dockerfiles, automated build/deploy pipelines, and env runbooks. | Never disclosed; impossible to migrate workloads to your own VPC or on-premise servers. |
| Database Schema (ERD) & OpenAPI Specs | Complete ERD diagrams, SQL migrations, OpenAPI/Swagger specs, and architecture decision records. | Restricted CSV exports only; underlying relational schema remains locked away. |
| Cloud Root Ownership, Domains & Secrets | Cloud billing account, AES-256-GCM encryption keys, and TLS certificates registered under your entity. | Data commingled inside vendor-controlled multi-tenant infrastructure. |
| Future Internal IT Team Autonomy | Maintain in-house with your own engineers anytime, or opt into our transparent Managed SLA. | 100% permanent vendor dependency for even minor SOP workflow adjustments. |
INTERACTIVE MANAGED SUPPORT & DEVOPS SLA ESTIMATOR
Transparent Optional Managed SLA Retainer
Because you own 100% of the source code, ongoing support is never forced lock-in. Run it with your own IT team or select a predictable OMINDTech Managed SLA tier.
Business Hours Managed SLA (99.5%)
Mon–Fri, 08:00–18:00 WIB (Business Hours)
Designed for single-site back-office ERP, internal operational portals, and approval workflows.
- 60-day post-Go-Live Hypercare Bug Warranty included at zero extra fee
- Monthly OS/dependency security patching & daily encrypted backups
- Automated uptime probes & monthly system health telemetry report
Priority Extended Enterprise SLA (99.9%)
7 Days, 07:00–22:00 WIB + 24/7 P1 Critical On-Call
Recommended baseline for multi-shift factories, multi-branch clinics/retail chains, and RFID WMS.
- Full 90-day post-Go-Live Hypercare Bug Warranty included
- P1 Critical response ≤ 15 minutes via dedicated WhatsApp/Slack war-room channel
- Isolated staging environment, CI/CD regression gates & quarterly DB tuning
24/7 Mission-Critical High-Availability SLA (99.95%)
24×7×365 Dedicated SRE & Infrastructure On-Call Rotation
Built for high-volume payment/SNAP BI flows, high-traffic IoT turnstile venues, hospitals, and SOEs.
- 90-day Hypercare Bug Warranty + multi-AZ active failover architecture
- 24/7 P1 response ≤ 15 minutes & scheduled Disaster Recovery (DR) drills
- Dedicated monthly engineering hours for API/connector tuning & security audits
US$1,028/ month
Executive budget notation: US$1,028/mo (~US$12,338/yr)
90-Day Free Hypercare Bug Warranty
Includes 90-Day Post-Go-Live Hypercare Bug Warranty at Rp 0 / US$0 before optional Managed SLA billing starts.
Included DevOps & Security Scope
- 24/7 Synthetic Uptime & APM Monitoring targeting 99.9% availability
- Daily AES-256 encrypted automated database backups & point-in-time recovery verification
- Monthly OS, Docker container, Node/runtime & CVE security vulnerability patching
- Active coverage across 4 application module(s) and ~150 active staff
- Edge IoT/RFID/Turnstile broker heartbeat monitoring & remote certificate renewal across 2 physical site(s)
CONTRACTUAL RESPONSE & RESOLUTION TARGETS
P1–P4 Incident Response & Mitigation SLA Matrix
| Severity Level | Operational Impact Definition | Initial Response | Mitigation / Resolution | Escalation Channel |
|---|---|---|---|---|
| P1 · Critical Outage | Complete production halt, payment/turnstile stoppage, or active data-security incident. | <= 15m | <= 2h mitigation / hotfix rollback | Automated SRE Pager + Direct War-Room Bridge |
| P2 · High Degradation | Major module performance degradation or connector queue lag without full operational stoppage. | <= 1h | <= 6h verified resolution | Priority Ticket Portal + Lead Engineer Alert |
| P3 · Normal Defect | Non-critical functional defect in secondary reporting or admin UI where a workaround exists. | <= 4h | <= 2 business days patch release | SLA Ticket Desk & Scheduled Patch Pipeline |
| P4 · Enhancement & Advisory | Minor UI refinement, new report column request, or architectural configuration inquiry. | <= 1bd | Scheduled into next Sprint Release cycle | Weekly / Monthly PM Backlog Review |
Milestone-Gated Delivery & Handover Governance
- 01
Mutual NDA, Workflow Audit & Fixed-Scope Blueprint
Every engagement begins under Mutual NDA protection, documenting exact user roles, database entities, hardware protocols, and acceptance test criteria before coding starts.
- 02
Bi-Weekly Staging Releases & Automated CI/CD Gates
Your stakeholders test working software on an isolated staging URL every two weeks—backed by static type checks, security linting, and automated integration tests.
- 03
Field UAT, Operator Training & Full Git/HKI Transfer
Upon UAT sign-off and final milestone settlement, we transfer the complete Git repository, Docker/IaC pipelines, ERD/OpenAPI docs, and cloud root credentials to your organization.
- 04
60–90 Day Free Hypercare Warranty -> Optional Managed SLA
We stand beside your operations team during real production load for 60–90 days at zero extra charge, after which you choose in-house autonomy or a Managed SLA tier.
Related Security, Integration & Legal Documentation
Security Trust Center & 1-Click Mutual NDA PDFInteractive System Integration Explorer (32 Connectors)Enterprise Terms of Use & IP Engagement PrinciplesPrivacy Policy (Indonesian Law UU PDP No. 27/2022)LET’S WORK TOGETHER
Let’s build what you need.
Tell us about your users, workflows and priorities. We’ll help define the next step.